To login to your KRA iTax account you will need to have your KRA pin number and password. If you have forgotten your KRA pin number you will be required to visit KRA offices in your neighbourhood.
If you have forgotten your password, you can reset it by clicking on‘Forgot Password/Unlock Account’link below the tabs. For you to find that link you have to type your correct pin number and click ‘continue‘To access to KRA iTax login page follow this link
KRA iTax login page- https://itax.kra.go.ke/KRA-Portal/
How to login to itax
Advantages of using itax online in Kenya
1.Access to the taxpayer ledger. including access by employees on their PAYE deductions . . .
2.Real time update of the taxpayers ledger upon filing of returns and making payment . . .
3.iTax is accessible at the comfort of the taxpayer, i.e. office or home. . . .
4.Numerous payment channels – more Banks are being recruited to make payment of Domestic Taxes more convenient. . .
.5.Simpler domestic tax return filing . the returns are based on the excel format. . . .
6.Time saving. . . a.Reduced queuing at the banking hall . . b.Swift application and processing of tax related services e.g Tax Compliance Certificates, Refunds, Amendments, waivers, tax exemptions etc . . .
7.Reduction of Refunds backlog by allowing taxpayers to utilise approved refunds to offset other tax liabilities. . . .8.Communication via e-mail and SMS notifications upon completion of transactions . . .
9.Electronic generation of certificates, i.e. PIN, Withholding Tax certificates, Exemption Certificates etc. . . .
10.iTax returns are excel based and therefore is easy to use. Excel also accommodates several hundred thousand columns and rows of data . .
11.xi.Inconvenience caused to taxpayers through Request for records by KRA officers will be greatly reduced.
iTax pin registration
Change of iTax KRA PIN Details and Reset of Password
How can I change the current email address from the one I registered with in iTax?Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details. Once the process is initiated by the taxpayer, a task is created for approval by a KRAofficer.
In case I forget my KRA PIN password what canI do?Go to the iTax log in page and select forgotten password. You will be asked for the security question you used when registering for the first time. Once you submit the information successfully, new log in credentials will be sent to your registered email address.
How can I change my KRA PIN password if I have forgotten my security questionThe taxpayer is required to send this PIN to KRAfor password and security question reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if my KRA Pin is locked?All blocked password are reset automatically within 24 hours. Alternatively the taxpayer is can send this PIN to KRA to be unlocked reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Registration with itax Kenya
Who should update iPage?All taxpayers (individuals, companies, parastatals, NGOs, etc.) should update their information using the iPage.
Why should I update my iPage?iTax provides for capture of additional registration data not previously captured. The information required in iTax includes among others your county, employer, cell phone contact, unique email address, tax agent, etc.
When should i update my iPage?Taxpayers are required to update their iPage on first log in to iTax.
Where can I update my iPage?Go tohttps://itax.kra.go.keor KRA website www.kra.go.ke. On the website you will see the iTax portal banner. Click on it to access the iTaxportal.When logging for the first time, the initial requirement will be updating iPage.
How do I update my iPage?One is required to fill in the mandatory fields especially under basic information then submit the data so as to update the taxpayers information with KRA.
What do I do if my PIN is not recognized when I try to update my iPage?This happens for new PINs that have not been migrated to iTax. The taxpayer is required to send this PIN to KRA for migration through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Do I need a VAT certificate if I have a PIN certificate?No. PIN certificate is sufficient. What the taxpayer need to do if they start dealing in vatable business is to add VAT obligation on the PIN.What happens when we try to update iPage and the data is not consistent with the database?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
I am trying to register but I keep getting error ref. no. 139…..what do I do?This happens when there is poor internet connectivity. Sorry keep tryingWhat do I do if I have Error in date of birth or certificate of incorporation?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if Income tax date comes before business commencement date?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Download KRA iTax forms
You can download these forms from this link
1.T.CC 1 – Tax Compliance Certificate Application Form
http://www.kra.go.ke/incometax/pdf/tax_compliance_certificate_application_form.pdf
2.Application Form for Amnesty for Citizens in Diaspora
http://www.kra.go.ke/notices/pdf2011/amnesty-form.pdf
3.I.T.1 –Individual Income Tax Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
4.I.T.1– Non-Resident Individual Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
5.I.T.2C– December Cases Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
6.I.T.2P– Partnership Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
7.List of PAYE Forms Used by Employers8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads/86
8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/incometax/pdf/UserGuide_IT1.pdf
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