Who should update iPage?All taxpayers (individuals, companies, parastatals, NGOs, etc.) should update their information using the iPage.
Why should I update my iPage?iTax provides for capture of additional registration data not previously captured. The information required in iTax includes among others your county, employer, cell phone contact, unique email address, tax agent, etc.
When should i update my iPage?Taxpayers are required to update their iPage on first log in to iTax.
Where can I update my iPage?Go tohttps://itax.kra.go.keor KRA website www.kra.go.ke. On the website you will see the iTax portal banner. Click on it to access the iTaxportal.When logging for the first time, the initial requirement will be updating iPage.
How do I update my iPage?One is required to fill in the mandatory fields especially under basic information then submit the data so as to update the taxpayers information with KRA.
What do I do if my PIN is not recognized when I try to update my iPage?This happens for new PINs that have not been migrated to iTax. The taxpayer is required to send this PIN to KRA for migration through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Do I need a VAT certificate if I have a PIN certificate?No. PIN certificate is sufficient. What the taxpayer need to do if they start dealing in vatable business is to add VAT obligation on the PIN.What happens when we try to update iPage and the data is not consistent with the database?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
I am trying to register but I keep getting error ref. no. 139…..what do I do?This happens when there is poor internet connectivity. Sorry keep tryingWhat do I do if I have Error in date of birth or certificate of incorporation?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if Income tax date comes before business commencement date?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Registration with itax Kenya
