Change of iTax KRA PIN Details and Reset of Password
How can I change the current email address from the one I registered with in iTax?Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details. Once the process is initiated by the taxpayer, a task is created for approval by a KRAofficer.
In case I forget my KRA PIN password what canI do?Go to the iTax log in page and select forgotten password. You will be asked for the security question you used when registering for the first time. Once you submit the information successfully, new log in credentials will be sent to your registered email address.
How can I change my KRA PIN password if I have forgotten my security questionThe taxpayer is required to send this PIN to KRAfor password and security question reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if my KRA Pin is locked?All blocked password are reset automatically within 24 hours. Alternatively the taxpayer is can send this PIN to KRA to be unlocked reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
iTax pin registration
Registration with itax Kenya
Who should update iPage?All taxpayers (individuals, companies, parastatals, NGOs, etc.) should update their information using the iPage.
Why should I update my iPage?iTax provides for capture of additional registration data not previously captured. The information required in iTax includes among others your county, employer, cell phone contact, unique email address, tax agent, etc.
When should i update my iPage?Taxpayers are required to update their iPage on first log in to iTax.
Where can I update my iPage?Go tohttps://itax.kra.go.keor KRA website www.kra.go.ke. On the website you will see the iTax portal banner. Click on it to access the iTaxportal.When logging for the first time, the initial requirement will be updating iPage.
How do I update my iPage?One is required to fill in the mandatory fields especially under basic information then submit the data so as to update the taxpayers information with KRA.
What do I do if my PIN is not recognized when I try to update my iPage?This happens for new PINs that have not been migrated to iTax. The taxpayer is required to send this PIN to KRA for migration through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Do I need a VAT certificate if I have a PIN certificate?No. PIN certificate is sufficient. What the taxpayer need to do if they start dealing in vatable business is to add VAT obligation on the PIN.What happens when we try to update iPage and the data is not consistent with the database?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
I am trying to register but I keep getting error ref. no. 139…..what do I do?This happens when there is poor internet connectivity. Sorry keep tryingWhat do I do if I have Error in date of birth or certificate of incorporation?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if Income tax date comes before business commencement date?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Download KRA iTax forms
You can download these forms from this link
1.T.CC 1 – Tax Compliance Certificate Application Form
http://www.kra.go.ke/incometax/pdf/tax_compliance_certificate_application_form.pdf
2.Application Form for Amnesty for Citizens in Diaspora
http://www.kra.go.ke/notices/pdf2011/amnesty-form.pdf
3.I.T.1 –Individual Income Tax Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
4.I.T.1– Non-Resident Individual Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
5.I.T.2C– December Cases Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
6.I.T.2P– Partnership Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
7.List of PAYE Forms Used by Employers8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads/86
8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/incometax/pdf/UserGuide_IT1.pdf
Step By Step Guide on How to fill KRA iTax Returns forms Online
1.Visit the KRA iTax online portal website athttps://itax.kra.go.ke/KRA-Portal/
2.At the KRA iTax portal login page enter your KRA Pin number, password and the answer to security question
3.Click on ‘e-Returns’ or hover on ‘Returns’ on the navigation bar and click on ‘File Returns’
4.Select the type, Enter your taxpayer’s PIN and select the Taxobligation applicable to you before clicking on ‘Next’
5.The next page will walk you through the filling process. Basically, you just need to click on the links provided to either download the Tax Returs form in Excel or ODS
6.Fill out all the applicable areas in the downloaded tax returnsform and save your document in your computer.
7.You need to enable macros to be able to ‘Validate’ and Zip your File.
8.Return to the page and select the period for which you are filling the returns, upload the zipped filled out iTax Returns form, agree to the terms and select ‘Submit’.
9.When asked whether you would like to upload the file, click on ‘OK’
How to get a tax compliance certificate from iTax
There are a couple of reasons you would want to get a Tax Compliance Certificate (TCC). The main one being – you are after a government tender and you have been asked for your TCC. Our main reason for getting it was purely because we wanted to be compliant, period.If you fall under either of those reasons (or a different one all together), then you will appreciate this post. In the past the process of getting a TCC was a tiresome manual one that took 30 days! With iTax, you can now get your TCC with as few clicks of a button as possible!Checklist*.Company PIN number – to log on to iTax*.A reason for your application*.Time: To apply – 2 minutes; For feedback and to follow up – 1 / 2 days*.Ensure that you have met all your tax obligations (see below)A Tax Compliance Certificate shall be issued to taxpayers who are compliant with the tax obligations as per the tax laws. These obligations are:-
1. Filing of tax returns for the registered tax obligations
2. Payment of the assessed taxes
3. Declaring the correct income.ProcedureThe Application on iTaxLog ontoiTaxusing your PIN number. On the home screen, go to the “Certificates” tab and choose the “Apply for Tax Compliance Certificate (TCC)” option from the drop down menu.Proceed to fill out the application form by giving a reason for your application – the PIN number and company name are automatically filled out – and when done, click the “Submit” button.The system then acknowledges receipt of your application and gives you back an “Acknowledgement number” and an “Acknowledgement receipt” for download. You can download this receipt for future reference.The Follow Up AfterwardsAfter “finishing” my application, I was very excited and thought how great things were now! From the olden days of physically visiting KRA, filling out a form manually and waiting 30 days for feedback on your application to just a few minutes on a machine!My excitement was short-lived as a few days later, I received an email from KRA with the subject line:“Rejection of Application forTaxComplianceCertificate”(see email below).Your first instinct is to panic! The thought of KRA catching up with youfor not submitting tax returns, is scary. At least for me it is. Then you start thinking about what you could have done wrong as you know very well you HAVE submitted all the returns (unless you have not) andhave paid!After a while you relax knowing (1) this is KRA, (2) they have a new system, (3) they are transitioning. It then becomes obviousthat the reason iTax would assume that you had not submitted your PAYE returns for the said years, was because you were not using iTax back then, chances are you were using ITMS!Ideally since BOTH are online systems, then the records should have been pushed to iTax during the transition but I guess not. This is what Idid next and it worked:I sent an email to KRA (contact us for the specific emails we used)explaining that our application had been rejected and the reason was invalid as we had submitted and paid all our tax returns and that it was obvious iTax is assuming we hadn’t done these submissions as we were using ITMS.Someone then actually got in touch with me and advised me to re-apply for the TCC and send them an email quoting the “Acknowledgement Number” of our new application.
I am assuming that they manually check that you are not lying about meeting your tax obligations and then they ‘stop’ iTax from sending you another rejection email and instead, enable it to send you an approval one as below:
This email will come with your Tax Compliance Certificate attached to it. Download it, print it, hang it on your wall and rejoice that eventually you still did not have to leave the comfort of your office to get your TCC.Note: A Tax Compliance Certificate is only valid for12 monthsfrom the date of application and KRA reserves the right to withdraw it if evidence is found that you did not meet the application criteria.The issuance of a Tax Compliance Certificate will not rule out an audit being carried out and any taxes found to be owing will be payable not withstanding the fact that a TCC has been issued.