Safaricom offers online support to its customers.Safaricom often uses social media such as facebook and twitter to answer their customers questions and offer solutions.They are always prompt in answering their customers questions online.If you have any issues you can contact them through any of the below links and have an online chat with one of their online customer care agents.
Safaricom Facebook contact
Name:
Safaricom Facebook contact
E-mail:
www.facebook.com/Safaricomltd
Safaricom Twitter
Name:
Safaricom Twitter
E-mail:
Twitter; @Safaricom_Care
Safaricom customer care online chat
How to contact safaricom customer care
Safaricom customer care offers support to its customers through social media,telephone and via email.Safaricom Customer Care,is always available and ready to assist you 24hrs, 7 days a week. For all your queries and support issues, contact the then through any of the safaricom customer care contacts below :-
Safaricom Facebook contact
Name:
Safaricom Facebook contact
E-mail:
www.facebook.com/Safaricomltd
Safaricom Twitter
Name:
Safaricom Twitter
E-mail:
Twitter; @Safaricom_Care
Postpaid/Advantage (Call 200)
Name:
Postpaid/Advantage (Call 200)
E-mail:
advantage@safaricom.co.ke
Phone:
+254722002200 (Chargeable)
Safaricom Limited
Name:
Safaricom Limited
Address:
P.O.BOX 46350-00100 NAIROBI
Phone:
+254204273272
Safaricom Business Support
Name:
Safaricom Business Support
E-mail:
business.support@safaricom.co.ke
Phone:
+254722002222
Prepaid Call (100)
Name:
Prepaid Call(100)
E-mail:
customercare@safaricom.co.ke
Phone:
+254722002100 (chargeable)
Safaricom Kenya Address
The address of Safaricom Kenya is Post office Box 66827, 00800 Nairobi, Kenya.
Safaricom Kenya Website
The Website of Safaricom Kenya iswww.safaricom.co.ke.
How to cancel an mpesa transaction
Safaricom has introduced a service where you can cancel a transaction if you notice that you have entered the wrong number before sending money.
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha, which means “to ascertain, confirm, or verify” in Swahili, has been introduced to ensure customers no longer lose money as a result of erroneously entering the wrong numbers when transferring funds.
Here is how Hakikisha Works:Go to M-PESA > Send Money > Enter Phone Number > Enter Amount > Enter M-PESA PIN > OK to Send > You will get a notification with the intended recipient’s Name > To stop any wrong transaction, type ‘1’ and press send within 15 seconds.
Pressing cancel or dismiss or close will not cancel the transaction.The pop-up feature will also apply when customers are making payments to Lipa Na M-PESA (PayBill option) and agent withdrawals. M-PESA Agents will also benefit from the service when depositing funds to customer numbers. This new enhancement is as a result of improved system capability after migration of M-PESA servers to Kenya earlier this year.
Can one cancel a transaction ince its in progress?
Once a transaction is initiated unfortunately it cannot be cancelled.But you can reverse the transaction to get your money back.Check our post on how to reverse a wrong mpesa transaction
How to reverse money sent through safaricom Mpesa
We all make mistakes. Sending money to the wrong number or paying bill to the wrong paybill number are just some of the expensive mistakes one can make. Have you done that and is now wondering how to reverse Mpesa transaction? Relax, here's how:
How to reverse mpesa using sms
The quickest way is to initiate the reversal process is using the sms method.
You can:Sms the word ‘reverse’ to 234 or 100
Then forward the transaction sms received from M-PESA to the number 234
Wait for an sms about the reversal process
How to Reverse Mpesa Transaction via Phone
Call 234 immediately. The Mpesa customer care team will be able to assist you. The call is toll free though you might have to be a little patient to get through.
How to Reverse Mpesa Transaction via Facebook or Twitter
Go to Safaricom Kenya Facebook page and send your query. The team will help.For twitter go to Safaricom customer care Twitter handle and send out a tweet requesting their help.
How long does it take to reverse an mpesa transaction
Once you send an sms as illustrated above safaricom customer care will send you an sms that the reversal process has started.The process may take one hour to 24hrs but it shouldnt last more than 24hours.If you receive a message that the reversal process has started be assured your money will get back to you.
How to get safaricom unlimited internet 2016
Many people have been asking on how to get safaricom unlimited internet.Unfortunately safaricom stopped offering the unlimited bundles which they once introduced in the year 2011 by giving daily unlimited internet for ksh 200per day or ksh 3000per month.
Though safaricom scrapped off unlimited internet,they have however offered better and affordable packages than what they used to offer back in the day.
To get enjoy other safaricom internet offers dial *544#
How to get safaricom okoa internet bundles
Safaricom has introduced okoa internet bundles to allow you to enjoy being online when you have run out of airtime to buy internet bundles.
Keep on chatting and enjoying the internet anytime, anywhere with Okoa Bundles. It allows you, as a Prepay customer, to request for data bundles in advance and pay for them later.
To qualify for Okoa Bundles you need to have:
*.Used a similar amount of airtime to what you are requesting for in the previous week.
*.Your mobile number must have been active on Safaricom network for at least 6 months.
Don’t miss the online fun, dial*544*6#to Okoa Bundles.
How to get your safaricom mpesa statement
How to obtain your Mpesa statement for up to 1 year
In my case, I first dialed *234# and was presented with a number of options to choose from.
The options were listed as below:
1 Mpesa products
2 My Mpesa Information
3 Mpesa agent services
4 Merchant services
Under Mpesa product, I learned that one could even send money internationally, presumably to countries where Mpesa was supported. But one had to create a Safaricom universal pin and then select 1 to accept their terms and conditions.
I didn’t care to proceed because I was not interested in any of that stuff. After all, I only wanted to know if there was a way to view my Mpesa statement for the last 12 months or one year.
You can see from this article that most readers only wanted to discover ways of viewing their statement for the last 12 months.
Anyway, I proceeded to select the second option which would lead me to my Mpesa statement.
I should mention that Safaricom has structured those statements very well, and now you can receive your mini statement and full statement if you want to.
Mini statements are delivered on your phone like regular messages. Of course a mini statement will only reflect your transactions for the past few days or weeks.
I chose to select my mpesa statement for the last 12 years and the results shocked me when they were sent to my email inbox.
I had transacted a sum of nearly Ksh1,000,000 via Mpesa. But this is not of concern in this article.
So let me just say that once you dial *234#, you should be served with a few options that are self-explanatory.
You can even report a complaint to Safaricom via *234#. It makes your work easier just in case you happen to encounter a fraud through your Mpesa line.
But I must say that cases of sending money to the wrong users have significantly declined since they launched their Hakikishfeature. You cannot accidentally send money to the wrong number regardless of how drunk you are.
Signing up for your Mpesa statement
You can sign up through the method stated above. However, you will be required to supply information about your Kenyan ID, passport, Military ID, Diplomatic ID, or Alien ID.
You will also be required to give your email address in which Safaricom will send your monthly financial statement transacted via Mpesa.
Safaricom sends their Mpesa statements on the 4th of every month. When it arrives in your inbox, you will have to click on the email to open it. Then find the PDF document at the bottom of the email. Click on it. The document should request for your password. Enter the ID you used when registering for Mpesa statements. You should be able to see every bit of transaction you conducted via the platform. It’s that simple.
Get safaricom internet settings
ou have a phone, but now configuring Safaricom internet settings is the problem. This should be a rare situation indeed, because from what I have observed, all Safaricom phones tend to have internet settings pre-configured into them. So all you have to do is insert a Safaricom sim card, purchase internet bundles and start surfing the web.
Nevertheless, it’s very possible that you will find yourself in a situation where you need the right Safaricom internet settings configured into your device.
And the good news is that you do not need to be technical in nature to configure internet settings on your device. It’s not rocket science, so there’s no need to call their support to have each step explained to you. Unless you have all the time in the world, I don’t encourage this.
Therefore, let’s just put it simple by saying it’s a matter of inputting a few values I have listed below. Also, if you’re using a4G device, courtesy of Safaricom’s network, then we also need to gossip a little bit about that shortly.
Back to the core business of the day, let’s start tuning up things by going to the menu, tools, settings, connection, access point, options, and then New Access Point.
If we’re together until now, you can input the following information:
Safaricom internet settings for the folks who use 3G devices
Name of connection Safaricom 3GData Bearer Data PacketUsername safAPN safaricomPrompt Password noPassword dataAuthentication NormalHomepage You can choose the URL of your favourite homepage
If you’ve done this, you’re one step away from enjoying 3G internet on your device. We’re still not yet through. You need to go back to Connection, then data packet, data packet connection, and then select when needed.
All access points should be filled with the word Safaricom.
Safaricom internet settings for MMS
It is important to note that MMS services by Safaricom are charged at the rate of Ksh3.50 to Safaricom network and Ksh8 to other telecom networks in Kenya.
300 Kilobytes is the minimum you can upload.
Anyway, let’s quickly configure the device you’re using by going to menu, tools, settings, connection, access point, then Select Options. You’re going to choose a New Access Point, then UseDefault Settings.
Connection name is gonna be Safaricom MMS. In the space where you’re supposed to fill up data bearer, write GPS, then APN and username should be GPRS and Saf respectively.
Password should be data while authentication should be selected as Normal. In the space where you’re being asked for the name of your homepage, fill up this: http://mms.gprs.safaricom.com.
Once you’re through, go to Advanced settings where you will select your IP address as Automatic.
Your primary name server should be 000.000.000.000.
Secondary name server is the same as your primary name server.
However, your proxy server address should be 172.022.002.038.Lastly, fill in 8080 where you’re asked to input your port number.
If you have followed these steps exactly the way I am highlighting them, we’re all set.
One more thing:
To ensure that you will only use this service when you need it, look for connection, then GPRS, then GPRS connection and select when needed.
Access point should always be safaricom. Go to Messaging, Options, Settings and finally Multi Media Message.
Multi Media Reception should be set to ON
When receiving messages, choose the option that says Retrieve Immediately.
Receive adverts, select No
Receive Report, select Yes
Deny Report Sending, select Yes
If you have done this, then you have configured your Safaricom internet settings, and so you’re ready to enjoy the web on your device.
For those who want to upgrade to Safaricom 4G internet
4G LTE is a fast internet connection which lets you enjoy true HD streaming of videos and audio content. It also allows for video calling and browsing at 5 times the speed of normal internet.
This can be compared to a sports car in motion. Pages are loading at the blink of an eye. No more buffering of videos when streaming movies or music clips on the internet.
Also, with the launch of Netflix in Kenya just the other day, you can stream content directly on your mobile device or TV, thanks to Safaricom’s very own 4G network.
I believe most of the phones that were launched between May 2015 and this year are 4G enabled. But if your device is not 4G-capable, then you will need to visit any Safaricom shop in town to have it enabled for you.
There is no going through the steps I listed above in configuring Safaricom internet settings.
So just get a 4G device and a 4G sim card. Under the settings menu, you will choose 4G/LTE option and you’re ready to go.
How to share Safaricom Bundles with other network users
In the past, you could transfer up to 900MB of data to other network users. However, Safaricom put a cap on that, and this has limited users tosharing up to 20MB of data per day, and 10MB of data per user.In other words, one user is only allowed to receive 10MB of data from you within a time-span of 24 hours.
So if yousambaza20MB a day, you’d be over the limit of sharing your internet with others.A group of petitioners early this year tried challenging the move, but were unsuccessful. The company continues to maintain that they did this to cub illegal sale of internet bundles by third-party cartels.This is how you can effectively transfer data bundles:1 Once you dial *544#, you’ll see the option that says — Sambaza Internet.
You should select that option.2 Send a text message with the amount of MB you want to purchase in*destination mobile number* to 450.3 Alternatively, visit their webpage at www.safaricom.com/bundles usingyour mobile device to initiate this transaction.
How to check safaricom internet bundles balance.
To check your Safaricom bundle balance, use either of the below methods:
Dial *544# and select check bundle balance or check online via the Web www.safaricom.com/bundles
How to buy safaricom internet bundles with mpesa
Follow these steps to buy your Safaricom internet bundles via M-PESA in no time.
From your mobile phone dial *544#
Select ‘Buy Data Bundles’
Select ‘M-PESA’
Choose recipient – You can either buy for your PrePay line or another PrePay lineSelect the data bundle that you would like to purchase e.g. select 500MB for KSh500Accept the transaction
How to buy safaricom bundles online
Safaricom sells bundles online through their website.
Accessing the site is absolutely FREE when connected using a Safaricom line.
To access the service, plug in your Safaricom modem into your computer, input your PIN number (if you have activated PIN), click on connect, go to your Web browser and type http://www.safaricom.com/bundles .
For iPad and Tablets, simply go to your browser and access the website.
How to buy/activate safaricom bundles
To activate the safaricom data bundles
Bundles can be bought by dialing *544# or
Go to www.safaricom.com/bundles
Send an SMS from your Safaricom mobile number with the price of the bundle to code 450. For example, to purchase a bundle of 500MB, send 500 to 450.
You will receive an SMS informing you of the status of activation of the bundle.
You will be able to use the service once you receive an SMS informing you that the bundle has been activated.
Note:
These bundles are valid for duration of time either ninety (90) or one hundred and twenty (120) or one hundred and eighty (180) days as indicated in the table after which they expire.If the bundle expires, you will not be able to access or reactivate any data balance unless you activate another bundle before your old bundle expires. Any bundle that you activate before your old bundle expires will give you the opportunity to be able to use both the old balance and the newly activated bundle for the validity period of the newly activated bundleTo renew the bundle, you will need to purchase through any method described above.You will not be able to buy data for use on a Partner Network.Once you exhaust your bundle, you will be charged the Safaricom published out of bundle rate for continued use.
Celebrities and prominent people from Kenyatta university
The following individuals are some of the "Prominent Alumni" at the Kenyatta University website:[13]
Mwai Kibaki - former President of Kenya, 2002 to 2013Stephen Kalonzo Musyoka - former Vice President of Kenya, 2008 to 2013Jakaya Kikwete - President of the United Republic of Tanzania, 2005 to PresentDaniel arap Moi - former President of Kenya, 1978 to 2002Benjamin Mkapa - former President of Tanzania, 1995 to 2005Dr. Harris Mule - former Chancellor of Kenyatta UniversityDr. Mostafa Tolba - former Executive Director of the United Nations Environment ProgrammeDr. Geoffrey William Griffin (RIP) - founder and late Director ofStarehe Boys' Centre and SchoolDr. James Mwangi - Managing Director and Chief Executive Officer,Equity Bank GroupDr. Eddah Gachukia - Academic Director, Riara Group of SchoolsProfessor Michael Bernard Kwesi - Professor, Department of Geography, Kenyatta UniversityProfessor John Mutio - former Deputy Vice Chancellor for Academic Affairs, Kenyatta UniversityLawrence M. Mungai - former Registrar of Kenyatta University CollegeProfessor James M. Waithaka - Professor and Deputy Principal, Kenyatta University CollegeProfessor J. M. Mungai - late former Vice-Chancellor, University of Nairobi.Phillip Ndegwa - late founding Chairman, Kenyatta University Council, 1985 to 1994.Professor Onesmo ole-MoiYoi - former Chairman, Kenyatta University Council, 1994 to 2010.Daudi Kabaka - late musician and Band Leader of Kenyatta University Band.
Full information about Kenyatta University
Kenyatta University (KU), is a multi-campus public university in Kenya. As of October 2014, it was one of twenty three public universities in the country.[4]
LocationEdit
The main campus of Kenyatta University is located at Kahawa, Kiambu County in Ruiru Constituency, approximately 18 kilometres (11 mi), by road, northeast of the central business district of Nairobi, the capital city of Kenya, off of the Nairobi-Thika Road.[5] The coordinates of Kenyatta University main campus are:1°10'50.0"S, 36°55'41.0"E (Latitude:-1.180568; Longitude:36.928042).[6]
The list of KU campuses includes the following locations:[7]
Main Campus - Kahawa, NairobiRuiru Campus - RuiruParkland Campus - ParklandsKitui Campus - KituiMombasa Campus - MombasaCity Centre Campus - Nairobi Central Business DistrictNyeri Campus - NyeriNakuru Campus - NakuruKericho Campus - KerichoDadaab Campus -DadaabEmbu Campus - EmbuArusha Campus - Arusha, TanzaniaKigali Campus - Kigali, Rwanda[8]
HistoryEdit
In 1965, the British government handed over the Templar Barracks inKahawa, to the newly formed government of Kenya. The barracks were then converted into a college called Kenyatta College. In 1970, Kenyatta College became a constituent College of the University of Nairobi, and its name changed to Kenyatta University College, following an Act of Parliament. In 1985, it was granted full university status, and was renamed Kenyatta University.[9] U.S. President Barack Obama, whose late father, Barack Obama, Sr. (an economist) and paternal relatives are from Kenya, visited Kenya in 2015; while there, he visited one of the university's campuses.[10]
AcademicsEdit
The university offers bachelor's degrees, master's degrees, and doctoral degrees through twelve campuses, as of March 2016. The degrees awarded include those in medicine and law. The university has open-learning, e-learning, school-based, part-time and full-time teaching. Kenyatta University is accredited by the Kenya Commission of University Education, the Inter-University Council for East Africa, the Africa Association of Universities, the International Association of Universities and the Commonwealth Universities.[11]
SchoolsEdit
As of March 2016, the university maintains the following schools:[12]
School of Humanities and Social Sciences (2002)School of Visual And Performing Arts (2008)School of Education (1970)School of Pure And Applied SciencesSchool of Engineering And Technology (1985)School of Environmental Studies (2003)School of Applied Human Sciences (2008)School of Public Health (2004)School of BusinessSchool of Economics (1998)School of Agriculture and Enterprise DevelopmentSchool of LawSchool of Hospitality & TourismSchool of Medicine (2011)School of Graduate StudiesSchool of Virtual & Open LearningSchool of Architecture and the Built Environment (2016)School of Creative, Film and Media Studies (2015)
Student lifeEdit
International studentsEdit
The Centre for International Programmes and Collaboration at Kenyatta University, is a unit under the office of the Vice Chancellor, responsible for coordinating international activities, collaborations and linkages.
AthleticsEdit
Kenyatta University offers the following disciplines:
Sports (men)
Football, rugby, hockey, volleyball, netball, handball, basketball, tennis, table tennis, squash, badminton, chess, scrabble, darts, boxing, bodybuilding, taekwondo, swimming, athletics(track and field), scrabble, karate, rollball, woodball, judo, wrestling, Goalball, baseball, softball.
Sports (women)
Football, rugby, hockey, volleyball, netball, handball, basketball, tennis, table tennis, squash, badminton, chess, scrabble, darts, boxing, fitness modelling, Taekwondo, swimming, athletics (track and field), Scrabble, Karate, rollball, woodball, Judo, goalball, baseball, softball Seminars Short – term Courses in coaching, Sports management, training and Sports leadership are offered.
Two swimming poolsOne gymnasiumFive soccer fieldsEight tennis courtsFour volleyball courtsOne rugby fieldTwo badminton courtsOne squash courtThree netball fieldsTwo athletics & track fieldsThree handball courtsTwo hockey fieldsFour basketball courtsTwo common rooms for indoor sports & board games.
KU sports achievements2012 - National Champions, Kenya University Women’s Games2011 - National Champions, Kenya University Games2010 - 3rd Best University, East Africa University Games2009 - National Champions, Kenya University Games2006 - 6th Best University, East Africa University Games2004 - 2nd Best University, East Africa University Games
List of Universities in Nairobi
1University of Nairobi
2Kenyatta UniversityNairobi
3Strathmore UniversityNairobi
4Jomo Kenyatta University of Agricultureand TechnologyNairobi
5United States International UniversityNairobi
6Catholic University of Eastern AfricaNairobi ...
7Technical University of KenyaNairobi8Daystar UniversityNairobi
9Africa Nazarene UniversityNairobi ...10KCA UniversityNairobi
11Multimedia University of KenyaNairobi12Africa International UniversityNairobi
13Pan Africa Christian UniversityNairobi
14Adventist University of AfricaNairobi
15Kiriri Women's University of Science and TechnologyNairobi
16Inoorero UniversityNairobi
17Management Universityof AfricaNairobi18The East African UniversityNairobi
Full list of universities with interim Authority
Institutions with Letters of Interim Authority
1) Kiriri Women’s University of Science and Technology
2) Aga Khan University
3) GRETSA University
4) Presbyterian University of East Africa
5) Inoorero University
6) The East African University
7) GENCO University
8) Management University of Africa
9) Riara University
10) Pioneer International University
11) UMMA University
12) International Leadership University
13) Zetech University
Full list of Accredited Private Universities in Kenya
Private Chartered Universities
1) University of Eastern Africa, Baraton
2) Catholic University of Eastern Africa (CUEA)
3) Daystar University
4) Scott Christian University
5) United States International University
6) Africa Nazarene University
7) Kenya Methodist University
8) St. Paul’s University
9) Pan Africa Christian University
10) Strathmore University
11) Kabarak University
12) Mount Kenya University
13) Africa International University
14) Kenya Highlands Evangelical University
15) Great Lakes University of Kisumu
16) KCA University
17) Adventist University of Africa
Private University Constituent Colleges
1) Hekima University College (CUEA)
2) Tangaza University College (CUEA)
3) Marist International University College (CUEA)
4) Regina Pacis University College (CUEA)
5) Uzima University College (CUEA)
List of accredited public universities in Kenya
Public and Private Universities
Public universities that have been fully accredited as of 30th June 2013.
1.University of Nairobi (UoN)– established 1970 and chartered 2013
2.Moi University (MU)- established 1984 and chartered 2013
3.Kenyatta University (KU)- established 1985 and chartered 2013
4.Egerton University (EU)- established 1987 and chartered 2013
5.Jomo Kenyatta University of Agriculture and Technology (JKUAT)- established 1994 and chartered 2013
6.Maseno University (MSU)- established 2001 and chartered 2013
7.Masinde Muliro University of Science and Technology (MMUST)- established 2007 and chartered 2013
8.Dedan Kimathi University of Technology (DKUT) - 20129.Chuka University (CU)– 201310.Technical University of Kenya (TUK)- 2013
11.Technical University of Mombasa (TUM)- 201312.Pwani University (PU)- 201313.Kisii University (EU) - 2013
14.University of Eldoret- 2013
15.Maasai Mara University- 2013
16.Jaramogi Oginga Odinga University of Science and Technology- 201317.Laikipia University- 2013
18.South Eastern Kenya University– 2013
19.Meru University of Science and Technology– 2013
20.Multimedia University of Kenya- 2013
21.University of Kabianga- 2013
22.Karatina University– 2013
Public University Constituent Colleges
1) Murang’a University College (JKUAT)
2) Machakos University College (KU)
3) The Co-operative University College of Kenya (JKUAT)
4) Embu University College (UoN)
5) Kirinyaga University College (JKUAT)
6) Rongo University College (MU)
7) Kibabii University College (MMUST)
8) Garissa University College (MU)
9) Taita Taveta University College (JKUAT)
List of top 10universities in Kenya
Africa is a continent that longs for education and EastAfrica has not relented in meeting this need. Kenya is one of the countries to be looked up to in Eastern Africa. Recently, Kenya has been on the spotlight as the East African IT hub and there is no doubt that the education system is part of what is driving this. Thereare several universities in Kenya including: 22 Public (government-funded) universities, 14 Chartered Private universities and 12 universities with Letter of Interim Authority (LIA) bringing the total to about 48 universities and with this large number, it is challenging to pick thebest universities in Kenyahowever, Webometrics uses certain parameters including online presence and authority to rank the best universities in Africa and across the world. It is normal for some universities to lag behind using this parameter however, the aim is to facilitate the web presence, research and publishing of universities overall. Below is the list of some of the top universities in Kenya.Best Kenyan Universities
10. University of Eastern Africa Baraton
The University of Eastern Africa, Baraton (UEAB) is a private chartered institution of higher learning (chartered by the Government of the Republic of Kenya on March 28, 1991) that was started by the Seventh-day Adventist with the main campus located at Baraton, Nandi County, Rift Valley Province-approximately 50 kilometers from Eldoret or 35 kilometres from Eldoret International Airport. The university aims to function in the provision and advancement of a holistic Christian quality education for the youth with the aim of equipping them with necessary skills for service for God and humanity.
9. Daystar UniversityDaystar
University was initially founded in Bulawayo, Zimbabwe, by S.E Motsoko-Pheko, a political refugee from South Africa and Dr. Donald Smith & Mrs. Faye Smith, an American missionary couple. Following the eruption of civil war in Zimbabwe in 1974, Daystar relocated to their headquarters to Nairobi, Kenya, where the institution was incorporated as a non-profitorganization the previous year. The University is recognized for some impressive modern facilities anda dynamic approach to teaching and research strivingfor excellence in its teaching and research methods. Daystar is home to thousands of students both local and international and sits on a 300 acres of land and has since been breaking new grounds to establish campuses across Kenya.
8. Moi University
Moi University is a government-owned university located in Eldoret, western Kenya established in 1984 by the Moi University Act of Parliament. Historically, it was one of the first public universities in Kenya to be established with University of Nairobi being the first while Moi university was the second. The University iscommitted to a quality work and learning environmentthat is grounded in intellectual and academic freedom, teamwork and quest for academic excellence.
7. African Virtual University
The African Virtual University (AVU) is a very unique university that is regarded as Pan-African Intergovernmental Organization. AVU was establishedby charter between the government of 15 African countries: Kenya, Senegal, Mauritania, Mali, Cote d’Ivoire, Tanzania, Mozambique, the Democratic Republic of Congo, Benin, Ghana, Guinea, Burkina Faso, Niger, South Sudan and Sudan to establish AVUas an Intergovernmental Organization of higher learning. Headquartered in Nairobi, AVU was primarily launched in 1997 as a World Bank project in Washington and in 2002, it was later transferred to Kenya and became an Intergovernmental organization in 2003 with the mandate to significantlyincrease access to quality higher education and training through the innovative use of information communication technologies.
6. Egerton University
Egerton University is the premier Agricultural public University in Kenya that became established in 1939. The school’s original purpose was to prepare white European youth for careers in agriculture but since itsinception, the institution has broadened to other areas of research and teaching such as natural resources, applied sciences, education, computer science, medical sciences, education, engineering and business studies.
5. Strathmore University
NairobiStrathmore University started as Strathmore College in 1961 as an Advanced-level Sixth Form College with a group of professionals that were offering Science and Arts subjects. Strathmore University has become one of the leading non-profit private universities in Kenya and has remarkable interest and achievementsin commerce and information technology, Strathmoreholds a peerless reputation for quality in both academic and professional education and personal formation. It has one of the best web reputations among placing it among thetop universities in Kenya.
4. Jomo Kenyatta University of Agriculture and Technology
Jomo Kenyatta University of Agriculture and Technology was established in 1981 as a Middle Level College (Jomo Kenyatta College of Agriculture and Technology (JKCAT)) by the Government of Kenya and is located in Juja, 36 kilometres North Eastof Nairobi, along Nairobi-Thika Highway. However it was finally established as a University through the JKUAT Act, 1994 and inaugurated on 7th December 1994. Jomo Kenyatta University of Agriculture and Technology offers courses in Engineering, Science, Architecture and Building sciences and has a very strong research interest in the areas of biotechnologyand engineering.
3. Maseno University
Maseno University was founded in 1991 and is located in Maseno, Kenya and in 2000, Maseno University was enacted to be a fully fledged university. despite its recent historical landmarks and dates, it is one of the high-ranking Kenyan universities with respectable web presence and research interests.
2. Kenyatta University
The concept ofKenyatta Universitystarted in 1965 with the handover of Templar Barracks to the newly formed government of Kenya. Today, the university is located in Nairobi, Kenya with the main campus in Kahawa. In addition to being among the best universities in Kenya, it is the second largest institution in Kenya and has a track record for being among the educational pride of Kenya.
1. University of Nairobi
The inception of the University of Nairobi can be traced back to 1956, when the Royal Technical College was established. The University of Nairobi was the only institution of higher learning in Kenya forquite a long time. There is no doubt that the University of Nairobi is among the best African institutions of higher learning and the best University in Kenya, a record it has held for a long time in historyespecially in producing good engineers. This record includes achievements in teaching, research and development.
iTax pin registration
Change of iTax KRA PIN Details and Reset of Password
How can I change the current email address from the one I registered with in iTax?Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details. Once the process is initiated by the taxpayer, a task is created for approval by a KRAofficer.
In case I forget my KRA PIN password what canI do?Go to the iTax log in page and select forgotten password. You will be asked for the security question you used when registering for the first time. Once you submit the information successfully, new log in credentials will be sent to your registered email address.
How can I change my KRA PIN password if I have forgotten my security questionThe taxpayer is required to send this PIN to KRAfor password and security question reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if my KRA Pin is locked?All blocked password are reset automatically within 24 hours. Alternatively the taxpayer is can send this PIN to KRA to be unlocked reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
KRA requests all Kenyans to fileincome taxonline viaitax
Dear Taxpayer, many of you are done, most of you haven’t started, and a few of you are freaking out. Some of you are thinking what if I don’t file? what will happen if I don’t pay? Keep filing! Avoid penalty and interest.The Kenya Revenue Authority Says its i-tax system of filing tax returns has transformed the tax landscape by making it more convenient for users who can now file their income tax returns far more easily.KRA introduced changes to the i-tax system to boost tax complianceand revenue collection. Kenyans have been urged to be forward in tax payments so that the levies collected can be used to grow the Kenyan economy.
How to file PAYE on ITax
From August 2015 Kenya Revenue Authority KRA has issued a directive that all employers must file their Pay As You Earn PAYE payments using ITax no manual tax returns will be accepted.
This ITax guide forms a step by step guide for filling PAYE on ITax
Step 1: Log in to the ITax portal
Visit https://itax.kra.go.ke/KRA-PortalEnter your PIN, click Continue and type in your password and answer the security question to access your iTax profile.
Step 2 Download the PAYE P10 excel sheet from iTax .
The PAYE P10 excel sheet that you need to download is found under the “Returns” menu item.
Click on >> Returns >> File Returns
Click >> Income tax – PAYE
A new page will open where you will be able to download the PAYE P10 file.
To download the PAYE P10 file
Click >> PAYE form compatible with MS Excel 2007 to 2010 \
The file will be downloaded as a zip file.
Log out of the online Itax portal
The PAYE spreadsheet is available in both Excel format and Open Document Format (for Open Office). However, when we tested it the ODF format file we found that it was not working at all! So that seems that right now, the only way is to buy Microsoft Excel (original only) and use the excel version. Also for the smoothest operation we recommend that you do this on a Windows machine.
Step3: Enable MS Excel Macros
Open a new Excel file and follow the instructions below.
This is a one off step, once you do it once you don’t have to repeat it on the same computer
Click the Microsoft Office Button , and then click Access Options.Click Trust Center, click Trust Center Settings, and then click Macro Settings.Click Enable all macros (not recommended, potentially dangerous code can run)Click this option to allow all macros to run.Click ok.
Step 4. Fill out the details of the excel sheet and generate the output – zip file.
Open the zip folder downloaded from ITax portal.
Open the P10 Excel file.
Step 4.1 Fill the basic information
The first page is your basic informationFill as required and click 'NEXT'’.Type of return select original.The Entity type is headquarters..
Step 4.2 Fill in Sheet B Employees Details
The employees’ details can be filled on two ways
You can Fill in directly on the P10 Excel file orImport as CSV file on to the P10 Excel file.
4.2.1 Fill in Directly to the P10 Excel Sheet
This sheet is user friendly, all you need to fill all relevant details as asked for each column head except for the grayed columns which will be automatically filled by the excel sheet.
Some cells have a dropdown arrow to help you select the appropriate details.
Column R - Type of housing
When you select the appropriate type of house benefit in column R, you will notice that column Q which was grayed before, will now clear and you have to fill in the appropriate amount or zero.
Column AI - Self Assessed PAYE Tax
Note that you have to fill this column as per your computed payroll or pay slip.
The amounts on this column and the totals should be exactly the same as those in column AH PAYE TAX.
4.2.2 Import a CSV File
Where you have too many employees and you have a payroll or you keep your payroll on excel, you can export the payroll file to your desktop and save it as Excel CSV comma delimited file.
When saving the Excel CSV file, select “save as” then as type of file choose “CSV comma delimited”
You should also make sure that all columns in this file correspond to the ITax P10 Employee sheet you downloaded from ITax portal.
All columns that are grayed out on the ITax P10 excel sheet, should be left blank on the CVS excel file.
Before saving the file as CSV remove all column headings.
Make sure that if a cell does not have an amount it should be “ZERO” except for those columns that correspond to grayed columns in the P10 Excel ITax file, which should be left blank.
On the ITax P10 Excel file, Sheet B employees details sheet, click 'IMPORT CSV' button to import your CSV file
Select the CSV file saved above and click open.
Your employee details will then be populated on the ITax P10 Excel file Sheet B - employees’ details sheet.
Once uploaded peruse through the sheet to ensure everything is correct.
Should the file not be properly uploaded or where you get an error message peruse the saved CSV for any errors and correct them.
After the CSV has been successfully been uploaded click “next”
4.3 Other Employee Details Sheets C to Sheet J
All other employee sheets from sheet C to sheet J if applicable are filled the same way as the employee details sheet above.
If they are not applicable leave them blank.
4.4 Sheet D - Computation of Car Benefit
Where the employee is provided a car or one is hired for his use, this sheet should be filled with those employees details as per the sheet’s columns headings and the total taxable value should correspond to the amounts declared in Sheet B - Employees details for each respective employee.
4.5 Sheet K Payment Credits
If you had paid any PAYE in advance before the end of the month or before filling the PAYE return , fill in the respective payment details, otherwise leave this sheet blank.
4.6 Sheet L Tax Due
This sheet gives you a summary of the tax due. You countercheck this if it agrees with your payroll.
5.Validate
Once you are satisfied the tax due is ok click validate underSheet L Tax Due
The ITax P10 Excel file will then check for errors, if there are any it will direct you to second sheet from the left labeled “error”. Open it and click the respective links provided to open the particular sheet with errors for your corrections. After you make all corrections click validate again.
After you click validate, you will be asked if you want create an upload file, click ‘’YES’’.
The file will be saved as a zip file and a dialogue window will open to show you the exact location where it will be saved, in most cases it is saved in documents.
You should note down this location to enable you easily locate the file when uploading it online as per step 6 below.
Step 6: Upload the zip file onto ITax online.
Visit https://itax.kra.go.ke/KRA-Portal
Enter you’re your PIN , click Continue and type in your password and answer the security question to access your iTax profile.
Click on >> Returns >> File Returns
This will take you to the “e-Returns” page.
The type of “e-Return” and “Taxpayer PIN” will already have been filled out for you.
So proceed and select the “Tax Obligation”. In this case, it is the “Income Tax – PAYE” obligation.
This will take you to the “e-Returns” page. The type of “e-Return” and “Taxpayer PIN” will already have been filled out for you so proceed to select the “Tax Obligation”. In this case, it is the “Income Tax – PAYE” obligation.
Fill out the “Income tax – PAYE form” by selecting the “Return Period From”, the “Return Period To” will automatically be filled out as the system only expects you to do a return for one month at a time.
Click the upload button to upload the zip file onto iTax. Only click the Add File button if there is more than one file you want to upload, otherwise, proceed to check the Terms and Conditions and “Submit” the form.
If your uploaded file was correctly filled out, the system will successfully submit it and give you a “Returns Receipt” in form of a link. Otherwise, you will get an error message telling you what you had done wrong.
If you get an error message, simply go back and correct the PAYE spreadsheet then validate and save it a new. You do not need to use the “File Amended Return” menu item as technically, you had not successfully submitted the first time. Repeat the process and you will be fine.
Step 7. Return Receipt
“‘Returns Receipt” is in the form of a download link that you can click and download for your filing.
Note, you are not DONE with the process…all you have done is successfully submitted the Income Tax – PAYE form.
Step 8: Generate payment slip for the just submitted PAYE liability.
What now needs to happen is that you need to generate a payment slip for the tax obligation. The payment slip is what you will use to make a payment for this liability at the bank.
Proceed to click the Payment button.
A lot of the details on the e-Payment Registration form will already be filled out, proceed and fill what isn’t.
Confirm the “Liability Details” as this indicates what you are meant to pay. When all is good, select that liability entry and click the “Add” button.
The “Add” button from above adds the liability details to the “Payment Details”. This should then give you the total that you are meant to pay (there could be more then one liability that you are paying for).
Proceed to select the “Mode of Payment”; Cheque, Cash or RTGS and finally select the “Receiving Bank” – this should be the bank where you intend to make your payment in most cases it is the bank that you bank with as a company.
Click “Submit” the payment details will be submitted..
A new window opens with a “Payment Slip”‘ link.
Click the download link to download the payment slip or “ESlip” and print two copies.
Step 9: Pay the PAYE at your bank
Final step is to print the “Payment Slip” in 2 copies and take both to your local bank with a cheque for the amount indicated on the payment slip.
One of those copies will be kept by the bank as an indication of your payment while the other one will be stamped and given back to you as your receipt for your own books. This is a very important document as it’s actually shows that you have paid your liability. In case the bank has an issue with their systems and miss to register your payment, you can always fall back to this document as evidence for the payment.
ITax also sends you a confirmation email when you have made a payment and you can always check your “General Ledger” on ITax for verification of the payment entry.
Payment Deposit slip
When banking inform the teller to use the “payment Registration Number” printed on the top right corner of the payment slip.
The Payment Registration number must be reflected on the deposit slip issued by the bank.
Other details you must verify are reflected include :
Your PIN numberTax obligation say PAYE you are paying forPAYE monthbeneficially account which should be Kenya Revenue Authority Collection AccountBeneficially Account number should be as per the authorized KRA list attached
HOW TO FILE A NIL VAT PAYE RETURN ON ITAX
Visit https://itax.kra.go.ke/KRA-PortalEnter PIN/User ID (KRA PIN), click Continue and type in your password and answer the security question to access your iTax profile.To File a Nil Return, click on the Returns menu, select File Nil Return optionUnder Tax Obligation, select Value Added Tax – VAT or Income Tax PAYE from drop down menu.Enter the return period and click SubmitAn e-Return Acknowledgement receipt will be generated,Download the e-Return Acknowledge slip for your records
How to submit KRA iTax Returns online
To file KRA iTax Returns on iTax system,
First you need to login into the system then go to the KRA iTax Returns tab and select file return and download the return. You need to fill the KRA iTax Returns offline before you generate a zipped file that you will upload.
MACROS are inbuilt formulae in Excel that should be enabled once you download the return so that you can be able to fill in the details of the return.
Enabling MACROS is on the read me section of the return and it gives you a step by step guide depending on the Excel version you have.If you have a KRA pin and you have nothing to file back you will needto file back nil returns. All you need to do is go to your iTax profile, Returns, and select the nil return option and submit.
Documents required before filling itax returns
Before filing back your KRA iTax Returns online, you require the following documents:
1.Employer information for the employed individuals
2.Employer’s PIN if you’re employed
3.Financial Statements
4.Insurance Premium Certificate/ PIN of Underwriter/Mortgage interest certificate
5.Withholding tax certificates where applicable
6.KRA iTax Returns P9 form
7.Any other documents relating to income you received or deductions you need to claim
How to login to itax
To login to your KRA iTax account you will need to have your KRA pin number and password. If you have forgotten your KRA pin number you will be required to visit KRA offices in your neighbourhood.
If you have forgotten your password, you can reset it by clicking on‘Forgot Password/Unlock Account’link below the tabs. For you to find that link you have to type your correct pin number and click ‘continue‘To access to KRA iTax login page follow this link
KRA iTax login page- https://itax.kra.go.ke/KRA-Portal/
Advantages of using itax online in Kenya
1.Access to the taxpayer ledger. including access by employees on their PAYE deductions . . .
2.Real time update of the taxpayers ledger upon filing of returns and making payment . . .
3.iTax is accessible at the comfort of the taxpayer, i.e. office or home. . . .
4.Numerous payment channels – more Banks are being recruited to make payment of Domestic Taxes more convenient. . .
.5.Simpler domestic tax return filing . the returns are based on the excel format. . . .
6.Time saving. . . a.Reduced queuing at the banking hall . . b.Swift application and processing of tax related services e.g Tax Compliance Certificates, Refunds, Amendments, waivers, tax exemptions etc . . .
7.Reduction of Refunds backlog by allowing taxpayers to utilise approved refunds to offset other tax liabilities. . . .8.Communication via e-mail and SMS notifications upon completion of transactions . . .
9.Electronic generation of certificates, i.e. PIN, Withholding Tax certificates, Exemption Certificates etc. . . .
10.iTax returns are excel based and therefore is easy to use. Excel also accommodates several hundred thousand columns and rows of data . .
11.xi.Inconvenience caused to taxpayers through Request for records by KRA officers will be greatly reduced.
iTax pin registration
Change of iTax KRA PIN Details and Reset of Password
How can I change the current email address from the one I registered with in iTax?Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details. Once the process is initiated by the taxpayer, a task is created for approval by a KRAofficer.
In case I forget my KRA PIN password what canI do?Go to the iTax log in page and select forgotten password. You will be asked for the security question you used when registering for the first time. Once you submit the information successfully, new log in credentials will be sent to your registered email address.
How can I change my KRA PIN password if I have forgotten my security questionThe taxpayer is required to send this PIN to KRAfor password and security question reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if my KRA Pin is locked?All blocked password are reset automatically within 24 hours. Alternatively the taxpayer is can send this PIN to KRA to be unlocked reset through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Registration with itax Kenya
Who should update iPage?All taxpayers (individuals, companies, parastatals, NGOs, etc.) should update their information using the iPage.
Why should I update my iPage?iTax provides for capture of additional registration data not previously captured. The information required in iTax includes among others your county, employer, cell phone contact, unique email address, tax agent, etc.
When should i update my iPage?Taxpayers are required to update their iPage on first log in to iTax.
Where can I update my iPage?Go tohttps://itax.kra.go.keor KRA website www.kra.go.ke. On the website you will see the iTax portal banner. Click on it to access the iTaxportal.When logging for the first time, the initial requirement will be updating iPage.
How do I update my iPage?One is required to fill in the mandatory fields especially under basic information then submit the data so as to update the taxpayers information with KRA.
What do I do if my PIN is not recognized when I try to update my iPage?This happens for new PINs that have not been migrated to iTax. The taxpayer is required to send this PIN to KRA for migration through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Do I need a VAT certificate if I have a PIN certificate?No. PIN certificate is sufficient. What the taxpayer need to do if they start dealing in vatable business is to add VAT obligation on the PIN.What happens when we try to update iPage and the data is not consistent with the database?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
I am trying to register but I keep getting error ref. no. 139…..what do I do?This happens when there is poor internet connectivity. Sorry keep tryingWhat do I do if I have Error in date of birth or certificate of incorporation?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
What do I do if Income tax date comes before business commencement date?The taxpayer is required to send this PIN to KRAfor data correction through email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke or call 020 2390919 and 020 2391099 and 0771628105 or visit the nearest KRA office.
Download KRA iTax forms
You can download these forms from this link
1.T.CC 1 – Tax Compliance Certificate Application Form
http://www.kra.go.ke/incometax/pdf/tax_compliance_certificate_application_form.pdf
2.Application Form for Amnesty for Citizens in Diaspora
http://www.kra.go.ke/notices/pdf2011/amnesty-form.pdf
3.I.T.1 –Individual Income Tax Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
4.I.T.1– Non-Resident Individual Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
5.I.T.2C– December Cases Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
6.I.T.2P– Partnership Returns
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads
7.List of PAYE Forms Used by Employers8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/index.php/downloads/domestic-taxes-downloade/income-tax-downloads/86
8.User Guide for Filing Individual Returns Online.
http://www.kra.go.ke/incometax/pdf/UserGuide_IT1.pdf
Step By Step Guide on How to fill KRA iTax Returns forms Online
1.Visit the KRA iTax online portal website athttps://itax.kra.go.ke/KRA-Portal/
2.At the KRA iTax portal login page enter your KRA Pin number, password and the answer to security question
3.Click on ‘e-Returns’ or hover on ‘Returns’ on the navigation bar and click on ‘File Returns’
4.Select the type, Enter your taxpayer’s PIN and select the Taxobligation applicable to you before clicking on ‘Next’
5.The next page will walk you through the filling process. Basically, you just need to click on the links provided to either download the Tax Returs form in Excel or ODS
6.Fill out all the applicable areas in the downloaded tax returnsform and save your document in your computer.
7.You need to enable macros to be able to ‘Validate’ and Zip your File.
8.Return to the page and select the period for which you are filling the returns, upload the zipped filled out iTax Returns form, agree to the terms and select ‘Submit’.
9.When asked whether you would like to upload the file, click on ‘OK’
How to get a tax compliance certificate from iTax
There are a couple of reasons you would want to get a Tax Compliance Certificate (TCC). The main one being – you are after a government tender and you have been asked for your TCC. Our main reason for getting it was purely because we wanted to be compliant, period.If you fall under either of those reasons (or a different one all together), then you will appreciate this post. In the past the process of getting a TCC was a tiresome manual one that took 30 days! With iTax, you can now get your TCC with as few clicks of a button as possible!Checklist*.Company PIN number – to log on to iTax*.A reason for your application*.Time: To apply – 2 minutes; For feedback and to follow up – 1 / 2 days*.Ensure that you have met all your tax obligations (see below)A Tax Compliance Certificate shall be issued to taxpayers who are compliant with the tax obligations as per the tax laws. These obligations are:-
1. Filing of tax returns for the registered tax obligations
2. Payment of the assessed taxes
3. Declaring the correct income.ProcedureThe Application on iTaxLog ontoiTaxusing your PIN number. On the home screen, go to the “Certificates” tab and choose the “Apply for Tax Compliance Certificate (TCC)” option from the drop down menu.Proceed to fill out the application form by giving a reason for your application – the PIN number and company name are automatically filled out – and when done, click the “Submit” button.The system then acknowledges receipt of your application and gives you back an “Acknowledgement number” and an “Acknowledgement receipt” for download. You can download this receipt for future reference.The Follow Up AfterwardsAfter “finishing” my application, I was very excited and thought how great things were now! From the olden days of physically visiting KRA, filling out a form manually and waiting 30 days for feedback on your application to just a few minutes on a machine!My excitement was short-lived as a few days later, I received an email from KRA with the subject line:“Rejection of Application forTaxComplianceCertificate”(see email below).Your first instinct is to panic! The thought of KRA catching up with youfor not submitting tax returns, is scary. At least for me it is. Then you start thinking about what you could have done wrong as you know very well you HAVE submitted all the returns (unless you have not) andhave paid!After a while you relax knowing (1) this is KRA, (2) they have a new system, (3) they are transitioning. It then becomes obviousthat the reason iTax would assume that you had not submitted your PAYE returns for the said years, was because you were not using iTax back then, chances are you were using ITMS!Ideally since BOTH are online systems, then the records should have been pushed to iTax during the transition but I guess not. This is what Idid next and it worked:I sent an email to KRA (contact us for the specific emails we used)explaining that our application had been rejected and the reason was invalid as we had submitted and paid all our tax returns and that it was obvious iTax is assuming we hadn’t done these submissions as we were using ITMS.Someone then actually got in touch with me and advised me to re-apply for the TCC and send them an email quoting the “Acknowledgement Number” of our new application.
I am assuming that they manually check that you are not lying about meeting your tax obligations and then they ‘stop’ iTax from sending you another rejection email and instead, enable it to send you an approval one as below:
This email will come with your Tax Compliance Certificate attached to it. Download it, print it, hang it on your wall and rejoice that eventually you still did not have to leave the comfort of your office to get your TCC.Note: A Tax Compliance Certificate is only valid for12 monthsfrom the date of application and KRA reserves the right to withdraw it if evidence is found that you did not meet the application criteria.The issuance of a Tax Compliance Certificate will not rule out an audit being carried out and any taxes found to be owing will be payable not withstanding the fact that a TCC has been issued.
How to register a company on KRA’s iTax
Company registration on KRA’s iTaxFollowing the recentKRAdevelopments,KRAhave issued a notice informing the public about their new tax administration system. The system is meant to offer efficient and effective taxpayer service delivery and we have all been advised to file our returns through the online platform.As of the1st March 2014, KRA will not accept any manual tax returns and all taxpayers will be expected to useiTaxfor filling their returns.Kindly note that KRA will not accept nor issue receipts for manual returns of Domestic Tax Payments in any of its offices. All Domestic Tax Payments MUST be made through the Payment Gateway in any of the KRA agent banks listed on the KRA website.iTaxwill eventually replace the oldITMSand the TSW taxpayer software (used for VAT returns) but for a period, KRA seems to be running both alongside each other.We will cover the new iTax in detail as more and more features are enabled and as we learn more about how to use the system.In this blog post we will guide you through registering your company on iTax as this is required for any usage of the system.
STEP 1. Confirm your Tax obligations (old system).iTax will pull the information about which TAX obligations your company has from the old (ITMS) system, so the first thing to do is to verify that you have enabled the correct tax obligations.It is especially important to remember the withholding tax obligation, as this one was never really required before – but you need it to do withholding tax going forward!
STEP 2. Register on iTax (iPage)Click on the big iTax banner on KRA’s main website – it will take you directly to the login section of the new iTax.You need to first register your PIN on the iTax software to be able to access the system. The above login page allows you to do that.Click on the ‘Have PIN but not Registered Online?’ link.Select ‘Non Individual’ for the company and proceed to fill our your company PIN number and your Business Registration Certificate Number.The sections above allow you to update all you taxpayer information. Start from section A all through to section F confirming that all you details are correct, some might need to be updated but most will remain as they are. The iTax system more or less has picked all your information from the old ITMS system so there is little to make changes on.Typically, you will not be able to submit your information if there were any mandatory fields left unanswered.But once you are done and everything is up-to-date you will get this download link to access your new PIN certificate (Print it and hang it somewhere visible in your office).
STEP 3. First login / Change passwordAt this point you have received an email with the login and password that you can use to log into iTax. Two things worth noting here:
1.Everyone is assigned the same inital password, so you should change it as soon as possible (kind of a security risk if you ask us).
2.The first time login / change password page is broken – especially if you are using Linux or Mac OSX, more on this.When you first login you will be presented with a form that asks you to change your password, but upon clicking the submit button you are very likely to see the error message “Please read the KRA Website Secure Password Policy Guidelines and mark it into checkbox”Problem is you can not see/find the checkbox that you are supposed to check. How bad this problem is depends on your Browser and operating system.Essentially the checkbox is visually locatedUNDER the Vision 2030 logo, and there is no way you can click on it.
There are a few possible solutions to this problem.
*.If you are familiar with webdevelopment you can use Firebug or a similar tool to “remove” the Vision 2030 logo.
*.In your browser settings you might be able to remove the showing of images all together.
*.In your browser settings you might be able to reduce the text-size – thereby making the checkbox move up from behind the logo.The easiest solution however might be to use a Windows computer using Internet Explorer as a browser.
Using Windows 7 and Internet Explorer 11 we were able to see a tiny bit of the checkbox peeking up from under the Vision 2030 logo – just enough that you can actually click it.Once you are successful in changing your password, you can login back into the iTax software to see the different things that you can be able to do using the electronic system.Take special care to look at the “returns” menu point – from where youwill find sections for PAYE, VAT etc (depending on which tax obligations your company has enabled – see step 1).For your own sake we highly recommend that you download the example spreadsheets and take a look at what you need to fill out before you can upload file a return – It is quite significant the amount of information you need to fill out.
This Is How iTax Works
ver the years, Kenyan taxpayers have been filing tax returns manually every time they are due. This process has been lengthy and cumbersome since taxpayers had to go to a Kenya Revenue Authority (KRA) office to submit these returns.To improve domestic tax services, KRA has introduced iTax system, a webbased system intended to deliver services to taxpayers effectively and efficiently. This is also intended to improve collection and enable convenient and improved taxpayer compliance. The iTax portal enables taxpayer registration, filing of tax returns and other key compliance functions such as issuance of Tax Compliance Certificates, refunds, waivers and tax exemptions. You can also update your tax registration details and monitor your account in iTax system.To help spread awareness and improve on the understanding of how the iTax system works, Bloggers Association of Kenya (BAKE) last evening hosted an iTax team from Kenya Revenue Authority (KRA) at Nailab, Bishop Magua building.According to the KRA iTax team present, the iTax system automates everything therefore you don’t have to submit physical forms while filing your tax returns. They have now done away with the manual system whichwas very inefficient and cumbersome. This iTax system also allows taxpayers to register for the first time and apply for a PIN, without having to go to KRA. For those who have PIN from the old system, they will simplyupdate it in the iTax system before proceeding.The KRA iTax team stated that among the services that used to be manually offered such as tax compliance certificate application can now be done conveniently online using the iTax system. You can check the status of your application and print your tax compliance certificate (TCC) once approved. Through the TCC checker in the same system, you can verify your TCC.Using the iTax system, taxpayers can file returns for PAYE, VAT and individual returns after registering in the system. It is very important to provide a reliable e-mail address which you can easily access since your password will be sent to this e-mail address. ITax system also allows you to change your email address.According to the iTax team present yesterday, all taxpayers must file their tax returns by the June 30th deadline to avoid penalties. If you don’t file your returns by this date, the system will automatically penalize you. They further stated that this deadline is set by law and filing of returns cannot bean open process, as many taxpayers have requested.In the iTax system, taxpayers can also check and print withholding tax certificate and apply for waiver. If you have no taxes to declare, you can file a NIL return on iTax system. This is done by going to the Returns tab and picking file NIL return on the drop-down menu. The iTax system is Excel based with formulas. To ensure that the system works properly, you must enable macros in your Excel, otherwise you may end up with errors.The audience had many questions for the KRA team regarding tax refunds and waivers. As far as tax refunds are concerned, the KRA team agreed with the audience that it takes a long time to get any refunds but clarified that refunds have to be allocated by the Treasury, not KRA. Other queries on tax waivers and penalties just couldn’t go away but to improve the experience, taxpayers are also expected to provide accurate information and pay their taxes and file returns within the given period to avoid penalties.The evening ended with a feeling that more such sessions need to be organized frequently to clear the air not only on iTax system but the issue of taxation as a whole. It is now just 2 weeks to the deadline, have you filedyour returns on iTax system? There will be no more manual filling of forms,just clickHEREtoday and avoid penalties.
No more manual tax filling after Aug 1 2015– KRA
The authority said no manual filling for VAT, PAYE and Income Tax returns will be accepted and instead, taxpayers will be required to fill their returns through KRA’s online system, iTax.“All VAT, PAYE and Income Tax Filers are advised to file their tax returnsdue in August 2015 in the iTax system. Therefore NO manual VAT, PAYE and Income Tax returns will be accepted with effect from 1st August 2015 at any KRA office,” a statement from the authority read.Taxpayers have now been urged to update their details in the iTax system in order to access all online tax services.KRA says it is confident that the iTax system can now be accessed by everyone and which at the moment can allow all taxpayers to file tax returns from anywhere, anytime.“The system allows taxpayers to update their tax registration details, make payments and enquire about their tax status. It is one of KRA’s key initiatives that provide an integrated view of a taxpayer,” the authority said.Currently, more than two million taxpayers are registered on the system and are accessing tax services through the platform.In order to assist taxpayers, KRA says it will continue to sensitise and train taxpayers in all regions adding that iTax Support Centres have been set-up in Nairobi, Mombasa, Kisumu, Nyeri, Thika, Eldoret and Nakuru to offer any needed support.In addition, KRA has devolved its support services to all Huduma Centres countrywide and partnered with 33 banks to facilitate faster payment of taxes.Taxpayers are advised to access iTax system through https://itax.kra.go.ke and file their returns online. A step by step guide has been provided on the KRA Website.
Subscribe to:
Posts (Atom)