Frequently Asked Questions
How do I install my modem?
Plug in the modem into one of the USB ports located at the back or front of your desktop/laptop and the application will start automatically. Select yes and click on ‘next’ until the end.
How do I load airtime?
Click on Safaricom Broadband icon on your desktop, select messages, new message, type in the 16 digit scratch card PIN number and send to 141.
What is a data bundle?
A data bundle enables you to pay less per MB when browsing the Internet. Browsing without purchasing a bundle will cost you slightly more.
How do I upgrade my modem?
To upgrade your modem, click on the following links:
How do I check balance or purchase a bundle from the new features of the upgraded modem?
Double click on Safaricom Broadband icon and select My PrePay Account.
Any other problem?
Send an email to mobileoffice@safaricom.co.ke with details of the problem or visit any Safaricom Retail Shop countrywide.
